Shipping policy

5. PURCHASING A TEST KIT

5.1 The estimated turnaround time for delivery of a Test Kit purchased via the BioCertica Platforms is 1 to 5 business days from the date on which you place your order and payment for the order is received by us. Applicable delivery and shipping fees will be stipulated upon check-out.

5.2 BioCertica will not be liable for any loss of or damage to a Test Kit during the delivery process, or for any loss or damage suffered where the Test Kit is taken receipt of by an unauthorised or incorrect person.

5.3 The Test Kit will contain instructions in respect of the use of the Test Kit. If you require an additional Test Kit, whether because you lost, contaminated, or destroyed your Test Kit or did not follow the instructions correctly, this will be at your own expense.

5.4 Collection of the Test Kit will be facilitated by a courier nominated by BioCertica, and you are responsible for arranging such collection with the courier. BioCertica will not be liable for any loss of or damage to a Test Kit during the collection process, or for any loss or damage suffered where the Test Kit is not collected by the courier or delivered to us in a processable condition.

5.5 We cannot process your Test Kit if you remove the barcode from the swab included as part of the Test Kit, and we will not be obliged to provide you with a replacement Test Kit. BioCertica will not be liable for any incorrect Test Results generated as a result of the removal of or tampering with the barcode in any way.

5.6 When using the Test Kit, you are required to follow the instructions precisely and BioCertica will not be liable for any incorrect Test Results generated as a result of your incorrect use of the Test Kit.

5.7 We will send your Test Kit to our third-party laboratory service providers for processing. These third-party service providers may have operations in South Africa and/or abroad.

5.8 Users are also able to purchase a Test Kit together with a Test, as part of a BioCertica Package, directly from a Professional. This Professional can then also assist with interpretation of a Test Result after BioCertica and its service providers have processed the DNA sample collected by means of the Test Kit and generated a Test Result (as explained in clause 10). In this instance, you will make payment directly to the Professional (or to the Professional via the BioCertica Platforms if and when this functionality becomes available), and the Professional will be responsible for the delivery of the Test Kit to you. BioCertica will not be responsible for the delivery of the Test Kit and will not be liable for any loss of or damage to a Test Kit during the delivery process, or for any loss or damage suffered where the Test Kit is taken receipt of by an unauthorised or incorrect person.