Download the App & Sign In

Step 1: Download the BioCertica App from your mobile app store. Search BioCertica or click on the applicable app store below:

IOS

Android

Huawei

Step 2: Open the BioCertica App and select Sign in.

Create Account

Step 3: Go to the Don’t have an account? section on the bottom of the screen and click on the Create an Account button.

Register Kit

Step 4: Fill in the Create an account section with your email, first name, and last name. Ensure you tick the Terms and Conditions checkbox. Click Continue.

Step 5: Open your email app and click on the Magic link sent. If the link was not successful, enter the code in the email.

Step 6: Follow the on-screen prompts to enter the app.

Step 7: Ensure you enable notifications never to miss any updates related to your DNA results.

Step 8: Once in the app, click on the first section Get started and click on Register a Kit.

Step 9: Enter your BioCertica Kit info: BioCertica ID and Swab Label. You can Scan the QR code on the BioCertica card and swab label (usually a sticker on the side of the swab box).

Step 10: Click on Register and then Continue to Pickup Schedule.

Book your Courier

Carefully consider the time and location of your collection before booking. You will receive a booking confirmation via email upon completion of this step.

Step 11: Enter your suburb and postal code and click on Next at the bottom of the screen.

Step 12: Choose the courier option best suited for you and click on Next at the bottom of the screen.

Step 13: Add your pickup and contact details. Carefully consider the time and date of collection to ensure you are available for the courier pickup. Click on Schedule pickup at the bottom of the screen.

Your pickup is now scheduled.

If you want to reschedule your collection, follow the steps in your collection confirmation email sent. 

Saliva Sample

Preparation: DO NOT eat, drink, smoke or chew gum at least 30 minutes before providing your saliva sample.

Step 14: Fill the tube with saliva until it reaches the “Saliva” line - not including bubbles.

Do not fill above this line, may cause leakage.

Step 15: For the saliva to be released into the solution, unscrew the funnel.

Step 16: Seal the sample properly with the blue cap, ensuring it is screwed on as tightly as possible.

Shake the solution for 5 seconds.

After sample is ready for pickup

Step 17: Place your sample inside the sample bag, seal it tightly and place it back into your BioCertica DNA test kit box. 

Step 18: Place your DNA test kit box into the courier bag. Remember to complete the address on the waybill. 

Track progress

You can track your kit progress on the app and view various articles on what is happening to your sample during this process. 

Remember to enable in-app notifications for updates.

Support

For further questions, please WhatsApp us at 061 586 2461 or send an email to our team.