FAQs

What can the client learn from a BioCertica DNA test?

Our tests aim to provide you with actionable results that you can apply in your lifestyle and ultimately own your wellness. At each trait, we provide you with information to understand how we calculated your genetic risk, what your risk means, some common signs, and a recommendation.

Where are the DNA samples tested?

All samples are tested by the Central Analytics Facilities (CAF) DNA Sequencing Unit at the University of Stellenbosch in South Africa.

Are we an accredited lab?

Currently, we are not an accredited lab and are in the process of working towards accreditation. 

Can other users see my results?

No, other users can not see your results. We use secure verification methods to ensure that your results are only for your eyes. 

How do we safeguard your DNA data?

We take the safeguarding of your data very seriously, and therefore we use encryption and Amazon cloud servers to keep your data private and secure.

Can I download and upload my DNA data to other platforms such as GEDmatch?

If that is the case, you can request your raw data file from us. However, we will supply you with a file format that we use to process your results. This might mean that other companies will not accept this file format. 

Is it possible that my results might change over time?

Yes, that might be the case. As new scientific research becomes available, it might be that there will be slight differences in your results. We aim to provide you with the most accurate results out there; therefore, our team is constantly looking at the latest research available.